Shipping & Delivery – U.K (excl. N.I) Orders

Standard Delivery (orders under £6.60) = £2.50 (Royal Mail Tracked 48hr)

Standard Delivery (orders £6.60 - £15) = £3.50 (Royal Mail Tracked 48hr)

Standard Delivery (orders £6.60 - £90) = £4.25 (Royal Mail Tracked 48hr)

**All orders over £90 = FREE STANDARD DELIVERY (Royal Mail - 2-3 days)**

Express Delivery (order before 1pm for same day dispatch) = £6.50 (Royal Mail - Tracked 24hr).

After your order has been packed, you will receive an email notification with a Royal Mail tracking number. If you click on the number you can check the delivery status of your order. Please be aware it can take an hour or two before the tracking number is fully registered and any tracking information is displayed.

Dispatch times– most orders are dispatched within 3 working days (excluding weekends and bank holidays) provided items are in stock.

Express Delivery orders will be prioritised.

Your parcel will be sent to the delivery address provided at the checkout stage, so please check these details in your order confirmation email and contact us immediately if you identify an error which needs to be corrected.

Parcels usually arrive within 1-3 working days, but please be aware delays caused by Royal Mail are out of our control and therefore we cannot be held responsible if your order does not arrive within the above stated timescale.

If your order does not arrive within 4 working days from the date of dispatch, please contact us via email: info@ministryofmending.co.uk and we will investigate further to try and identify the whereabouts of your order.

Gift cards are delivered electronically and do not require shipping.

Shipping & Delivery – International Orders

EU Orders (excluding Switzerland) - Effective 12th August 2026

Following the introduction of the PPWR/EPR legislation on 12th August we have made the difficult decision to suspend shipping to the E.U (including EEA countries & Northern Ireland). To be compliant with PPWR wouldn't make selling to our E.U customers financially viable anymore. The EU have hinted that they will review the PPWR legislation in October 2026 to see what can be done to support those micro businesses unfairly affected. If anything changes in regards to EU shipping, we will make an announcement via our mailing list.

USA Orders - Import Tariff Changes Effective 29 August 2025

Following changes to the $800 "de minimis" threshold, all taxes, duties and courier handling fees applicable to your order are included in the shipping rate displayed at the checkout.

No additional fees will be charged when your parcel lands in the U.S.

If you have any questions please do email us: info@ministryofmending.co.uk

Taxes and Duties: International orders (except U.S orders) may be subjected to local import customs charges and a handling fee (typically around £15) in your own country at the time of delivery. In this case you’ll be contacted by customs in your country to pay any duties/taxes and a handling fee before the parcel is released for delivery. It takes at least 48 hours for your package to reach you after it clears customs.

If you refuse to pay any customs duties/taxes due or fail to claim your parcel, this will usually be returned to us after a short period of time has elapsed (which can be up to 3 months). Once we receive your parcel we will issue you with a refund, minus any shipping costs incurred.

Couriers: We primarily use Royal Mail and occasionally UPS or DPD for international deliveries. Any shipping costs will be determined by the weight of your order and your shipping address - this is calculated automatically when you come to the checkout.

Dispatch: As soon as your order has been packed, you will receive an email notification with a tracking number. If you click on the number in the email (this is a link) you can check the delivery status of your order.

The majority of orders are dispatched within 3 working days (excluding weekends and bank holidays), provided items are in stock. If for any reason your order is urgent please email us (info@ministryofmending.co.uk) and we will try our best to dispatch your order a little quicker.

Your parcel will be sent to the shipping address provided at the checkout stage, so please check these details in your order confirmation email and contact us immediately if you identify an error which needs to be corrected.

We are registered in France with ADEME/CITEO: #FR466352_01PGWR

We are registered in Germany on the LUCID Packaging Register/Der Grüne Punkt: DE1889240804832

Estimated Delivery Times:

Delivery to North America: 14-21 working days depending on your location. There may be unknown extra delivery times due to customs clearance.

Delivery to the Rest of the World: 14-21 working days depending on your location. There may be unknown extra delivery times due to customs clearance.

If your order does not arrive within 28 working days from the date of dispatch, please contact us via email: info@ministryofmending.co.uk and we will investigate further to try and identify the whereabouts of your order.

Returns

Unused and unopened products can be returned in their original condition within 28 days of receipt of your order (this does not affect your statutory rights).

All of our digital products and thread/yarn sample cards are exempt from our Returns policy - no refunds can be issued for these products.

To return an item/s please follow this link to our Returns & Exchanges portal: https://infoaftershipwb4k.aftership.com

We do not offer free returns nor do we provide pre-paid returns labels. Any shipping costs incurred when returning the item/s to us will not be reimbursed unless the goods are damaged or faulty.

Any goods being returned need to be in their original packaging. We highly recommend that you use a shipping service that includes tracking, or purchase shipping insurance to cover the value of the item/s you are returning. Unfortunately some parcels can get lost in transit and until we receive your returned item/s we cannot issue you with a refund.

In the unlikely event your goods arrive damaged or are faulty, please contact us via email: info@ministryofmending.co.uk to arrange a return/refund or exchange. We will reimburse any shipping costs incurred when returning damaged or faulty merchandise. We highly recommend that you use a shipping service that includes tracking, or purchase shipping insurance to cover the value of the item/s you are returning. Unfortunately some parcels can get lost in transit and until we receive your returned item/s we cannot issue you with a refund.

We make every effort to provide full details and accurate images for all of our products, however colours may vary on different monitors. Please be aware if you are looking for a colour match for your garment, then we do offer a sample service for all our threads and yarns (https://www.ministryofmending.co.uk/samples).

International orders: If you refuse to pay any customs duties/taxes due or fail to claim your parcel, this will usually be returned to us after a short period of time has elapsed (which can be up to 3 months). Once we receive your parcel we will issue you with a refund, minus any shipping costs incurred.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5 working days.

Please be aware we do not issue refunds for any of our digital products or thread/yarn sample cards.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again and then contact your credit card company/bank- it may take some processing time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ministryofmending.co.uk

Exchanges

If you need to exchange an item, please follow this link to our Returns & Exchanges portal: https://infoaftershipwb4k.aftership.com

When making an exchange the customer must pay for all shipping costs associated with the return.

Packaging

We carefully select our products and packing materials to make it as easy as possible for you to recycle or compost them such as: clear glassine packets, tissue paper, paper washi tape, paper bags and paper stickers. In fact, our custom paper stickers are made from recycled paper with a CO2 neutral, compostable & biodegradable permanent adhesive made from renewable materials - this makes them some of the most eco-friendly stickers out there!

All orders are sent in a cardboard box or brown envelope and sealed with paper tape. Most of our boxes and envelopes are plastic free and made using sustainably sourced materials or post-consumer waste. We also work hard to save and reuse packing supplies we receive, so if you would prefer your order shipped in reused packaging materials then simply drop a note with your order at the checkout.

International orders will have a clear compostable pocket taped to them, to accommodate additional paperwork required by customs.